Disclosure Statement

Important Information about Optimise Finance  

‍Optimise Finance Limited holds a Class 2 Financial Advice Provider Licence issued by the FMA to  provide Financial Advice services.  
Optimise Finance Limited’s Financial Service Provider Number is FSP1008513. 
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‍Our Office Contact Details 
‍Address: 23 Sunnyheights Road, Orewa, Auckland 
Phone: 021 581 502 
Email: matt@optimisefinance.co.nz 
Website: www.optimisefinance.co.nz

‍Nature & Scope of Financial Advice Services 

Optimise Finance provides advice on selecting and arranging finance and mortgage finance for  personal, business, or investment purposes. Our panel of ‘approved lenders’ are: 
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In certain cases, we may recommend specialist lending solutions by providers not on our panel.  We do not provide financial advice relating to the following: 

• Estate planning (including wills, enduring power of attorney and trusts of any kind)
• Investment products (for example, shares, bonds, managed funds and KiwiSaver)
• All insurance products (for example, car, house, life, and health insurance)  

‍Our Fees  

‍Generally, Optimise Finance will not charge you a fee. We can do this because the lender normally pays us a commission for arranging the finance with you.  However, in certain circumstances, the lender will not pay a commission, or you may ask for  specific advice that does not generate a commission. In these cases, we will charge you a fee for  our services. This fee will be fully disclosed to you upfront, and you are free to choose whether to  proceed with our service or not.  

‍Commissions  

‍The commission we receive from your chosen lender is predominantly an upfront amount ranging  from 0.50% to 0.85% of the initial loan value. In some cases, a trial commission is paid for the life of the loan and ranges from 0.15% to 0.25% of the remaining loan balance. Or, instead of a trial  commission, some lenders pay a Re-fix Fee of $150 if we assist you in re-fixing your interest rate. Most commissions we receive are subject to ‘clawback’ by the lender. A clawback may occur if  you refinance or repay your loan within 28 months of settlement. The purpose of clawbacks is to  ensure the financial advice we give you is aligned with your long-term interests. However, it  means that if you refinance or repay a loan that we’ve arranged within the first 28 months, our  commission income can be clawed back in whole or in part. If this occurs, we may charge you a  one-off fee to account for the clawed-back commission amount. This fee will never exceed the  actual amount clawed back or a maximum of $3,500 (+GST). The fee calculation will be based on  an hourly rate of $350 (+GST) and reflects the actual time spent delivering the financial advice  initially provided to you.  

‍Note – all Financial Advisers are paid the same flat, industry-standard commission rates. There is  no difference in the commission paid from one Financial Advisor to another.  

‍Conflicts of Interest  

‍We are here for our clients and to advise you as best we can. Your interests are our priority,  although we also have business relationships with product providers. From time to time, our product providers assist us with funding so we can bring our advisers  together for conferences and professional development training. We have referral arrangements with partners and advisers specialising in different fields or  professions. In some instances, we pay a referral fee. We also reward our clients who refer us to  family and friends, generally with gift vouchers or a prezzie card.  

We manage conflicts of interest by:  
• Following an advice process that ensures our recommendations are made appropriately,  documented, and based on a client's individual goals and circumstances
• Always recommend the best product for our purpose regardless of the commission paid
• Our Advisors undergo annual training about how to manage conflicts of interest
• We maintain a register of conflicts of interest and gifts and incentives received
• We undertake an annual independent Compliance Assurance Review 

‍Our Duties to You 

‍We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M):
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• Meet the standards of competence, knowledge and skill set out in the Code of Conduct
• Give priority to the client’s interests  
• Exercise care, diligence and skill 
• Meet the standards of ethical behaviour, conduct, and care set in the Code of conduct  

‍Our Complaints Process 

‍If you have an issue, concern, or complaint about any part of our advice service, please tell us so  we can improve and/or fix the problem.  Our internal complaints manager is Matt Sommers, who can be reached by email at  matt@optimisefinance.co.nz or 021 581 502. Matt will reply within 48 hours. 

Our internal complaints handling process is as follows: 
1. Acknowledge your complaint 
2. Review the information 
3. Try to provide a resolution 

‍Our External Complaints Process 

‍If we cannot agree on how to fix the issue, or if you decide not to use the Internal Complaints  Process, you can contact our external disputes resolution scheme – Financial Services  Complaints Limited (FSCL); this service will cost you nothing and will help us resolve any  complaint.  

You can contact FSCL at: 

• Address: PO Bos 5967, Wellington 6140 • Phone: 0800 347 257 
• Email: compliants@fscl.org.nz 

‍Use of this Document 

‍This document discloses to you, the customer, how Optimise Finance operates, how we are  licenced, and how we’ve designed our Financial Advice Service to prioritise your interests as a  borrower.  It also satisfies our regulatory obligation to provide stage 1 public disclosure.  We pride ourselves on our ability to provide outstanding Financial Advice to ambitious Kiwis. We strive to be open-minded, practical, and approachable. Please ask if you want to discuss anything  in this document or have any questions!